Returns and Exchanges:

All Flor Medica LLC SMOKABLE PRODUCTS (hemp flower, pre-rolls, and delta 8 vape) items ARE all FINAL SALE. For all other purchases (Sublingual Oils, Edibles, and/or Topicals) to be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with an unbroken seal.

To request a return, please contact info@flormedicatx.com

A partial refund may be issued if the item is not in its original condition, is opened and/or used, is damaged or missing parts for reasons out of our control.

We do not offer refunds on sale, promotional items, or anything smokable.

Cancellation / Refund /Shipping Policy

Cancellations:

Due to our efficient processing times, we may not be able to cancel or modify an order after it has been submitted.

Shipping:

We are not responsible for lost or stolen packages or packages shipped to the wrong address provided by the customer. If you are unable to locate your package, please contact Info@flormedicatx.com

If the address you entered is incorrect and the package has left our facility, we suggest to contact your local USPS office or visit WWW.USPS.COM to intercept and/or locate the package. We will not re-ship an order due to an incorrect address entered by the customer.

At checkout, please be sure to use the correct shipping address.

If USPS is unable to deliver, please contact your local postal service to arrange a pickup or delivery. If the package is stolen, please contact USPS to file a claim.

We currently ship within the United States with USPS.

All orders are packed within 24-48 hours and ship within 2-3 business days unless otherwise noted. As soon as the order ships, you will receive a shipment notification email with a tracking number. Please note: Saturday and Sunday are not business days. The 2-3 business day shipping window will begin on the following Monday for all orders placed over the weekend.

After a package has been marked as DELIVERED and if the package cannot be located, we require a 24-36 hour wait time to ensure USPS will not make another attempt for delivery.

We are not responsible for the seizure of any packages by law enforcement, the post office, or by any postal service or governmental agency. You acknowledge by using this site that the purchase and transport of hemp products are risky because hemp is only recently legal and often mistaken for marijuana. All of our products are under .3% THC derived from hemp, and never marijuana. We are not liable for any consequences including criminal charges or any other damages if a product purchased from this website is seized or results in adverse criminal or civil actions.

PRODUCTS ordered over this website are for your own personal use only and ARE NOT FOR RESALE to others. We are not liable for any damages or injury from your or any third party’s use of products from our website.

You acknowledge and agree that you will not use any products bought from this website for any unauthorized or illegal purpose. You agree not to violate any laws or regulations with the purchase or use of our products or services.

You represent when purchasing products from this website that you are the age of majority in your jurisdiction, that the products you purchase from this website are legal in your jurisdiction. We are not responsible for the order or, use of, or transport of products ordered from this website that may not be legal in your jurisdiction.

Because the regulations, testing requirements, and labeling standards of the various United States vary, you, for yourself and all representatives and assigns waive all rights to sue us for any claims arising from an allegation of mislabeling, misrepresentation, deceptive trade practices, or any other lawsuit based on the labeling of the product or the test results reported on the products, or for any other lawsuit that has no credible allegation of damages or injury resulting from any labeling or advertising issues.

You acknowledge that by purchasing products on this website, that many of the products contain trace amounts of THC and that you could fail a drug test for tetrahydrocannabinol metabolites. Use caution when using these products as they interact with people differently. We are not liable for any failed drug tests or other consequences from the test results of a product or a person’s drug test.

Need help?

Contact us at info@flormedicatx.com for questions related to refunds and returns.